Frequently Asked Questions

How do I place an order with Premier Carts?

We offer two convenient online systems to help you price and order our products.

All items that can be shipped by a parcel package carrier (UPS or FedEx) will display our minimum order quantity, unit price and an "Order" button. Our Online Order System will calculate shipping charges and securely capture your order and payment information. We do not ship to APO/FPO addresses. Our online order system is for orders shipping within the lower 48 US states only.

All items that must be shipped by a common truck carrier will display our minimum order quantity and a "Get Price Quote" button. Our Quotation System will allow you to select and price product options and submit your contact and shipping information to our office for a shipping quote. We work with several freight carriers and will manually get the best freight rate and reply to your request with a formal quote and ordering instructions.

Premier Carts does not offer 24 hour phone support. We can be reached by phone at (888) 836-2278 Monday through Friday 9:00am to 4:00pm central standard time.
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Do you sell to individuals or just to retail businesses?

Premier Carts offers a full line of products to meet the needs of both individuals and retail customers. Our personal folding carts and wagon carts ship by UPS or FedEx ground and are sold individually. Our metal carts, plastic carts and some convenience carts ship by common truck carrier, have minimum order quantities and are not sold individually.
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What geographic area do you sell in?

U.S Lower 48 States:

Parcel Delivery: All products that can be ordered directly from our web site using the "Order" button will ship by UPS or FedEx ground. We do not ship to PO Boxes or to APO/FPO addresses.

Truck Delivery: Products shipping by common truck carrier are quoted shipping to a business location unless you provide specific delivery instructions with your request. For orders outside of the US, we require the customer to arrange the freight forwarding, customs and ocean transportation for export. Please provide us with the customs broker/freight forwarder US address and phone number you would like the items shipped to when requesting a quote. Our online ordering system is only available for shipments within the continental US. Alaska and Hawaii customer will need to use our Contact Us page or our "Get Price Quote" button to request a shipping quote for the items you are interested in. Please provide full product and address information so we can provide an accurate quote.
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How long does it take to receive an item once it is ordered?

This varies by item. Please refer to the web page where the item is listed as we list with each item or group of items our best delivery estimate from our past experience. We do not offer expedited shipping options and do not offer same day or next day shipping.
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Do you offer a way to track my order?

Currently, tracking information is only available when ordering our personal folding carts and wagon carts from our web site. The tracking number will be sent to the customer via e-mail when it is received from the factory or warehouse.
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What is your return policy?

All return items must be authorized. Do not send any items back until you have called our toll-free number (888) 836-2278 and have authorization and instructions of where and how the item should be returned. Return shipments must be pre-paid by the customer and made within 30 days of the original shipment. Premier Carts does not give credit for shipping charges. Returned items may be subject to a 25% return charge based on the item, condition and reason for the return.
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Some items do not have pricing. How can I find out what it will cost to order these items?

Most of our retail carts and material handling carts are shipped by truck. These items can not be ordered directly from our web site because shipping charges must be quoted manually. Our web site indicates the minimum order quantities and delivery times. Please use our "Get Price Quote" button and our Request for Quotation System to get a specific quote with freight charges.
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How are retail shopping carts delivered?

Our retail carts and material handling carts must be shipped by common truck carriers. The freight carriers we use have a minimum charge of over $100.00 per delivery depending on the items and delivery location. The customer is responsible for unloading of carts upon delivery. Our shipping quotes are based upon a dock delivery to a business location unless you provide specific delivery instructions with your request. Most freight carriers charge extra for the driver to unload the items at the delivery location, for inside deliveries or for deliveries to non-business addresses. Customers requesting additional delivery services not previously requested will be charged for any additional freight costs incurred by Premier Carts.
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Do you have a minimum order quantity?

Some of the retail carts and personalized replacement parts we sell have a minimum order quantity. Minimum quantities are stated on the web page along with the product description of each item.
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What carts are available used/reconditioned?

The only carts we sell used or reconditioned are the retail grocery style carts. The availability of these carts changes and our most abundant models are posted on the cart specials page of our web site.
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What is the difference between used (as is) carts and reconditioned carts?

Used or (as is) shopping carts are sent out in the same condition that we receive them in. The condition can vary widely, which is why the majority of the carts we sell are either new or have been reconditioned to ensure proper performance and appearance. The reconditioning process includes pressure washing, replacement of wheels and casters as needed, any straightening of frame, basket or gates to ensure proper performance and nesting.
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Do you provide onsite service?

We currently do not provide any onsite repair or maintenance services. However, we do sell the most common replacement parts so most basic repairs can be made at the store level.
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What kind of payment options do you accept?

We accept MasterCard, Visa, American Express, Discover and check payments. We do not open credit accounts for businesses until they have a history of three or more purchases over a 12 month period and submit credit information. We have an active status in Central Contractor Registration (CCR) and do accept Purchase Orders from most government agencies once we have verified basic contact information. We do not accept verbal Purchase Orders.
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